Product Feedback

I would like to add working hours (schedule) to Rinkel. For example, I don't have to evict my employee every Friday and put it back on Monday, for example.

It is currently not possible to use the IVR outside opening hours. Can you make this possible?

Create an Admin account that only has rights to make changes to the transfer.

Currently, the waiting area plays the music that has been selected for the queue. When you cancel the queue, the music is also turned off. It would be nice if the music could be selected separately from the queue, because some users do not want to use the queue, but want to use the music.

Make it possible to forward calls in the waiting room to the Webphone (or make it 1 queue accessible via mobile and Webphone)

I work for multiple companies and need to manage numbers from different companies within the Rinkel app. Currently, I can only manage one number at a time, which requires switching accounts. It would be beneficial to have a feature that allows managing multiple company numbers within a single Rinkel account, as this would streamline my workflow and make the app more useful for users like me who work for multiple companies.

Allow users to set up calling menus with multiple levels. For example, language and then department.

I would like to be able to easily connect to a colleague from the dialer, as is currently possible in the app.

We have two companies under one phone number, and we use an IVR menu to direct calls. It would be very helpful if we could see which option the customer selected when they call in. This would allow us to answer the phone with the appropriate company name.

I would find it useful if you integrate Whatsapp Business into the Webphone. This way, I can handle my communication from the Rinkel number in one place.