Product Feedback

we have 2 departments in the selection menu, namely sales and workshop. We have different opening hours for both departments but we can only enter 1. We would like to include opening hours for each option in the selection menu. I can imagine that more companies want this.

When my Webphone is off, I want to be able to call out immediately with Quick Actions. Now I first have to select the “Webphone Disabled” Pop up before I can set up the call.

I would like to be able to see that a colleague is already talking by phone.

I would like the recipient of an outgoing call to see our company name instead of a phone number. This feature would enhance our brand visibility and make it easier for recipients to recognize our calls.

I would like to link opening hours to a drop-down menu option. This way, I can better inform the customer when a certain department is not present. This way, I don't have to change the opening hours of the entire company.

I would love to be able to analyze my dashboard data with your AI. This makes it easier for me to get answers to questions such as what the peak times were and what was mainly discussed during these peak times. Were this season-related peaks or was it purely focused on the specific day. It would be a great addition!

Allow users to set up calling menus with multiple levels. For example, language and then department.

I would love to create a button from our CRM with “Call customer” and have him immediately set up a conversation, just like it is via the app. Now I always have to copy-paste the song.

Users rights defined by user group. Including access to a phone number or not. Ability to change settings and see information

We have the problem that our outgoing calls that are not recorded are colored red on the call list. The red coloured numbers are normally missed calls only. (not even outgoing calls that are not recorded) As a result, we have a bad overview of how many missed calls we have, because the numbers colored red can be missed calls or outgoing calls. Could you change this for us. That only our missed calls are red on our call list.