Product Feedback

Users rights defined by user group. Including access to a phone number or not. Ability to change settings and see information

We have the problem that our outgoing calls that are not recorded are colored red on the call list. The red coloured numbers are normally missed calls only. (not even outgoing calls that are not recorded) As a result, we have a bad overview of how many missed calls we have, because the numbers colored red can be missed calls or outgoing calls. Could you change this for us. That only our missed calls are red on our call list.

I would like to be able to easily connect to a colleague from the dialer, as is currently possible in the app.

I would find it useful if I could delete my overheard or irrelevant voicemails. So I can see at a glance what else to pick up.

Basic housekeeping

As a sales employee, I now have access to the connected calls, but my other calls are not shown in the call history. I would also like to see my calls to better measure my output.

I would like to have a clear roles management page. This way, I can control the access of some of my users. Because I don't want everyone to be able to view and edit everything.

I need my Rinkel number to work in WiFi mode, similar to the Skype number feature. When I'm outside the country and there's no operator network, I want calls to my Rinkel number to ring on the Rinkel app, just like Skype. This feature would be very useful for staying connected without relying on operator networks.

As an existing user, I found the onboarding process confusing, especially when it asked for my bank details again. It would be beneficial to have more text and explanation on the onboarding page specifically for returning users. This would help clarify the process and prevent any confusion.

Allow users to set up calling menus with multiple levels. For example, language and then department.