Product Feedback

I often work from different locations and devices, and it would be very convenient to have a 'Log Out Everywhere' button. This feature would allow me to easily log out from all devices at once, enhancing security and convenience.

I find it inconvenient that call forwarding changes can only be made through the portal or app, and not directly on the desk phone. It would be beneficial if we could configure call forwarding directly from the handset, allowing colleagues to manage forwarding without relying on the mobile app.

I heavily rely on a chat function in my current setup to facilitate communication between team members. It would be beneficial if Rinkel could support in-app chat to enhance team collaboration and streamline our workflow.

I manage inbound calls across multiple business websites and brands using the same Rinkel number. It's challenging to ensure callers are routed correctly when the on-screen caller ID might suggest a different related organization. Implementing a call menu or IVR with options for different departments or brand purposes could guide callers, but it doesn't solve the caller ID display issue. A solution that aligns caller-facing identification with the intended brand or website would be beneficial.

When setting up a holiday voicemail greeting, I find it confusing that I cannot easily tell which audio file is currently selected. It would be helpful to have a clear indication of the selected audio file to avoid setup confusion.

I would find it useful to play a different recording during my lunch than during my other times when I'm not open. This way, I can leave a short and powerful message just for lunch.

I would love to see the Caller ID of the person who is calling me and at the same time seeing that it is a Rinkel Call.

I need a feature that allows me to set up a call forwarding list where if the first number doesn't answer, the call automatically goes to the second number, and so on, without needing to add extra users. This is crucial for our clinic, where calls need to be efficiently managed without requiring each person to have a separate account or subscription.

I am dissatisfied with the current call menu/IVR and business-hours setup because it cannot route callers differently for multiple time blocks using different prompts and options. For instance, I need a distinct urgent routing window in the morning and different handling after 17:30, along with a separate temporary closure prompt for lunch. Currently, adding another custom prompt/time slot for a specific period does not extend to other periods, which is frustrating.

I frequently call the same set of phone numbers and would like to streamline this process. Currently, I have to go through several steps before I can even start typing a name or number, which is quite laborious. It would be much more efficient if I could program these frequently used numbers as pre-set buttons on my desk phone, allowing me to dial them with a single press.