Product Feedback

Previously, it was possible to search directly in the calling history for a number that had called me earlier. This is currently no longer possible. Can you bring this back?

I would love it if I could put an employee or an employee online or offline at the push of a button. At the touch of a button, the employee is removed from all calls, so that manual action is no longer necessary.

Make it possible to forward calls in the waiting room to the Webphone (or make it 1 queue accessible via mobile and Webphone)

I would like to add working hours (schedule) to Rinkel. For example, I don't have to evict my employee every Friday and put it back on Monday, for example.

When Webphone is inactive, the webphone is switched off or the page refreshes itself, causing the webphone to be off. The customer must manually switch on the webphone again. It would be nice if the Webphone is turned on and the tab is open that it has no timeout time.

I would like to let my customers know what position in the queue they are in. Can you add this feature?

When I'm already in a call on my mobile and a call comes in, I keep hearing a tone that it's being offered. Could you mute this tone?

It would be useful if you make it possible for your customers to add pre-announcements themselves, so that they can distinguish which number they called at in case of multiple numbers. In the ringing process, you hear that you are calling the Rinkel number. But I have 2 songs and now I don't know which company to record with. You may be able to say you're calling the Rinkel from company xxxx

I would find it useful to play a different recording during my lunch than during my other times when I'm not open. This way, I can leave a short and powerful message just for lunch.

Good afternoon, unfortunately, it is less pleasant for me to ring ringle. the contacts will be placed under half of my screen, so there are only about 4 in the picture at a time. A lot of scrolling for me to get to the right customer. I also miss the test to see if my earpiece is indeed paired. Previously, that came into view and I was able to test the sound before I started working. Now I have had a few times that my earpiece does not appear to be paired, even though I choose to sign up in the beginning. I also now always have to scroll the alphabet from left to right. I know this is because I work with 2 windows side by side on 1 screen, but with the previous version, everything was much more visible and easy to click on.