Product Feedback

For example authenticator app or hardware key

I would like to be able to view the full transcript of each conversation I have. At the moment, you provide me with a very nice summary with action points. For my services, however, it is important that I can judge the conversation by the letter.

I would like to have a search function to search the summary of AI insights and hope to see the full transcript in the future, so that I can easily zoom in on an important part of a conversation.

I would like to be able to view the full transcript of a conversation to review the summary and keep it as a reference

I encourage you to make a direct integration with Odoo

I'm actively writing prompts myself, but would love to learn from what other companies in and outside my industry are using to improve their summaries. Can you add these ready-to-use prompts to a prompt library?

As a user, I want to be able to set my own prompt. Because my work differs from that of my colleagues, a personal prompt ensures that summaries are better suited to my use.

I have multiple phone numbers. Can you make it possible to set a different prompt per phone number? This is because I use the numbers for various purposes.

Bundle all summaries of conversations with the same customer into one overview, as you currently do with the recent call history. This way, I immediately have the overview of what has been discussed earlier in text based on the things that I find important.

I am unable to upload my own custom music for the queue, which is disappointing as we have our own music with rights. It would be beneficial if I could upload and use my custom music for the queue, similar to how I can upload files for greetings and voicemail.