Product Feedback

Help function is now in Swedish or Norwegian or something?! How do I store a phone number on my phone instead of in the Rinkel app? That no longer works. Help!

This way, we can contact our customers more easily and quickly, example: rinkel.com/call/+31012345678

Suppose colleague A takes the call, but it is intended for colleague B. Colleague B is already talking at that moment, and that takes quite a long time. Is it possible that the caller, who is currently on hold, is automatically forwarded to voice mail or a pre-set message after a few minutes?

Make it possible to forward calls in the waiting room to the Webphone (or make it 1 queue accessible via mobile and Webphone)

I would find it useful if you integrate Whatsapp Business into the Webphone. This way, I can handle my communication from the Rinkel number in one place.

I would find it useful to play the recording faster. This is what I prefer about jumping forward in the conversation. Because I want to go through the entire conversation in less time, without missing part of the conversation.

Could you add Morocco to your country list so that I can also make cheap calls to and from Morocco with the app?

SMS messages to activate your app are not received. It is impossible to activate users because SMS are not received in the USA. I do receive them correctly from my bank and other public bodies in Spain, but their app doesn't work.

When I'm already in a call on my mobile and a call comes in, I keep hearing a tone that it's being offered. Could you mute this tone?

The web call does not work from the US, and it is not a bandwidth issue. I do not recommend this application at all.