Product Feedback

It would be useful if you could enter a separate email address for missed calls, instead of sending notifications only to administrators/users.

I would like to be able to view the full transcript of each conversation I have. At the moment, you provide me with a very nice summary with action points. For my services, however, it is important that I can judge the conversation by the letter.

I want to configure call forwarding so that an incoming call first goes to a fixed desk phone during business hours, then automatically switches to a mobile number after a short delay if nobody answers. It would be great if this could happen without needing manual changes at the end of the day.

I find the current voicemail selection workflow to be error-prone and inconvenient, especially when I need to switch my temporary availability. It's easy to forget to switch back to the original settings the next day. I would appreciate a simpler and more reliable way to set up and revert the correct event-specific voicemail greeting for a limited date/time.

I often need to share call summaries with my clients, but I've noticed that some calls in the call history only have a recording without a summary. It would be beneficial if all calls consistently generated summaries that I could easily copy and paste. This would help me reuse the information provided by Rinkel efficiently.

I expected to set up call forwarding between my fixed business number and a mobile number easily. However, I encountered issues with user-to-number mapping and unclear instructions. It would be beneficial if Rinkel could provide clearer guidance and handle the forwarding logic without needing to contact my mobile provider.

I want to connect Rinkel’s AI-generated call transcripts to my Monday workspace. It would be beneficial if there was a direct integration that allows AI transcription outputs to be routed into Monday, making it easier to manage and organize the data within my existing workflow.

I would like to receive an email notification when a previously missing AI call summary becomes available. This would ensure that I am promptly informed without having to manually check for updates.

The current 2-step verification implementation is not accessible for users relying on TalkBack, making it difficult to input the verification code. It would be beneficial to fix the screen to enhance accessibility, allowing users using TalkBack to easily enter the verification code. This improvement is crucial as there is no immediate workaround available.

I need the ability to have an IVR menu that changes based on whether my business is open or closed. Currently, my KPN phone system allows me to set different menus for opening and non-opening hours. I would like Rinkel to offer a similar feature, where pressing a number during business hours routes calls differently than outside business hours.