Display Chosen IVR Option for Incoming Calls | Product Feedback

Display Chosen IVR Option for Incoming Calls

Isabelle Penning

We have two companies under one phone number, and we use an IVR menu to direct calls. It would be very helpful if we could see which option the customer selected when they call in. This would allow us to answer the phone with the appropriate company name.

Created by Autopilot

March 30, 2025

Janine Wilbrink

updated the status to

open

Apologies, this ticket was moved to "In progress" by mistake on my end. To clarify: we're not currently working on showing the chosen IVR option at the moment a call comes in. What we are working on is showing which IVR option was chosen in the call history log afterward. I've moved this ticket back to Open to reflect that. Sorry for the confusion!

Janine Wilbrink

updated the status to

in progress