I would like a quick 'pause/meeting' mode accessible from the portal UI, such as clicking the logo in the top-right corner, to make myself unreachable for a set duration like 15 or 30 minutes. It would be ideal if I could attach a specific audio message to play during this pause. Currently, when I tested the existing pause feature, the caller heard the welcome message and then the IVR menu, which felt unprofessional. Can a pause-specific greeting be tied to this short pause workflow?
Created by Janine Wilbrink
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