Automatic and manual Call Categorization During Conversations
M
Michel kleijn
I am currently handling a high volume of calls, especially during busy periods, and it's challenging to manually categorize each call afterward. It would be beneficial if calls could be automatically categorized during the conversation using the existing call notes feature. This would allow us to efficiently process calls for billing and internal follow-up by retrieving the correct data automatically via a webhook or API. If there's an alternative approach, I'm open to suggestions..